Terms and Conditions.
Ylläs Villas Oy Ltd.
General Terms & Conditions
Bookings of Villa Stella, Villa Astra, Villa Aurora, and Villa Polaris are subject to the following terms and conditions as agreed to at the time of booking. This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. Bookings cannot be accepted from persons under eighteen years of age. We reserve the right to refuse a booking.
Time of arrival and departure.
Please note that all four houses have a minimum stay of 7 nights. All houses are rented from Saturday to Saturday. In order to allow the accommodation to be thoroughly cleaned and prepared for incoming guests, all guests should follow the following arrival and departure times:
- Arrival: Saturday after 16:00 local time
- Departure: Saturday before 10:00 local time
The keys can be picked up at the property management company Ylläs-Avain (Tunturintie 16A) upon arrival. Upon departure, the keys should be returned to the same location. The opening hours of Ylläs-Avain are the following:
- Monday-Friday: 10:00-16:00
- Saturday: 10:00-21:00
- Sunday: Closed
If your arrival or departure is outside of the opening hours, please notify us. Please note that in the event that any keys issued are not returned at the end of your stay, the cost of replacement will be charged to you.
The payment can be made through credit card, debit card, direct bank transfer, or PayPal. A reservation fee of 30% of the holiday price is payable at the time of booking. Bookings made less than four weeks before your arrival date must be accompanied by the full amount of the holiday charge. The full balance (100% of the holiday price) must be paid so as to arrive no later than four weeks before the commencement of your holiday. If the balance is not received by the due date, your holiday will be treated as a cancellation and the guest will remain liable to pay the balance of the rent.
All cancellations must be immediately notified by email to email@example.com. If you cancel your holiday more than 60 days before it is due to start, your 30% reservation fee will be refunded. If you cancel less than 30 days prior to the holiday, the full holiday price will be charged. Your booking will not be canceled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will refund all payments made for your holiday within 14 days. Our liability for cancellation will be limited to payments made to us.
Number of guests.
The number of persons sleeping in the accommodations must not exceed the following:
- Villa Stella: 8 people
- Villa Astra: 12 people
- Villa Aurora: 16 people
- Villa Polaris: 8 people
If this clause is breached, Ylläs Villas Oy Ltd will charge a fee per additional person per night:
total price ÷ number of nights ÷ number of guests. This is due to the extra cleaning and washing costs caused by additional guests.
Included in the price.
The weekly rent of the property includes cleaning, firewood, tableware, bedding, towels, bathrobes, and normal energy costs. All four Ylläs Villas Oy Ltd houses also come with high-end alpine and cross-country ski equipment, poles, and boots, snowshoes, a “Norsk Fjellpulke” sled, kicks, and ski service room free of charge. There are car heater pylons outside every property. A washing machine and a dryer can be found in the sauna department of each property.
Inspection and maintenance.
We or our representative reserve the right to arrive at the accommodation at any time to undertake essential maintenance or for inspection purposes in case of complaints. We will always attempt to contact you per phone and email before arriving at the accommodation. We will also always ring the doorbell at least twice before entering the accommodation.
Damage to the property.
Please lock the doors and close the windows when you leave your property unoccupied.
In making a booking you accept responsibility for any theft, breakage, or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in the accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. All inventory must remain in the property it was in at arrival and not be taken to another property. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Smoking indoors on the premises will result in an additional charge of 500€.
The client may in no circumstance re-let or sublet the property, even free of charge.
The high-speed WiFi connection is available at no extra cost subject to technical availability.
Children under 18 must be supervised by their parents/guardians at all times.
Pets are allowed in all properties. If you want to bring your pet, please notify us ahead of time in order for the property to be thoroughly cleaned before the next guests arrive.
- Lounge: our separate lounge building caters up to 60 people and is perfect for dinners, parties, workshops, retreats, and meetings. If you want to make use of the lounge, please notify us at least 2 weeks in advance.
- Land Rover: guests can rent our Land Rover jeep for a few days or the whole week. Contact us per email at least 1 week in advance to book the Land Rover. Please make sure to refill the tank to the same level after using the car. Make sure to always plug the car to a heater pylon when the temperature is below -10°C degrees.
- Catering: our talented chef can prepare a menu suggestion including catering upon request. The price depends on the number of guests and the complexity of the menu. Please contact us at least 2 weeks in advance to make use of this service.
- Guidance: we are more than happy to share our favorite activities with you ahead of your trip. If you’d wish to explore the Ylläs area together with a guide, please contact us 2 weeks in advance and we’ll put you in touch with our professional wilderness guides.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us per phone (Micky at +358405855001) or email (firstname.lastname@example.org) and we will endeavour to put matters right. Any complaints not reported to us or the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
The health and wellbeing of our guests and team is our main priority. Ylläs Villas is committed to providing the highest standards of service, cleanliness, and hygiene even in the times of COVID-19.
To ensure you’re enjoying your stay in your home away from home, our hygiene and sanitation standards are always in line with the latest health protocols, and that especially high touchpoint areas in our holiday houses are sanitized extra carefully after every guest.
We’ve amended our cancellation policy to give you greater peace of mind when you book your stay with us. Our rates are now fully flexible and refundable, so should you make a booking and travel restrictions change making your upcoming stay no longer possible due to health issues or travel restrictions, just give us a call or email us and we would be happy to assist with a cancellation or postponement.
Please notify us about your cancellation a minimum of 72 hours prior to check-in.
Third Party Bookings / Online Travel Agents.
For guests who have booked through a travel agent, online booking platform, or other third parties, please contact your booking provider directly for assistance.
No Show Charges.
These will apply as normal. To avoid this charge, please contact your hotel directly to amend/cancel your booking.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice. Prices can be raised in the event of any changes in the taxes or public charges affecting the price of the holiday service.
Last updated: August 31st, 2020